Privacy Policy
PRIVACY POLICY
Effective Date: August 2026
Casa Ramos Hospitality Group (“Casa Ramos,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit www.casaramoshospitalitygroup.com (the “Site”).By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Site.
1. INFORMATION WE COLLECT
1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when you:Submit a contact, media, collaboration, event, or other inquiryApply for employment or submit a resumeSubscribe to newsletters or promotional communicationsPurchase or inquire about gift cardsCommunicate with Casa Ramos Hospitality Group, 2M Smokehouse, Baked, or members of our teamSubmit feedback or other information through the SiteDepending on your interaction with us, this information may include your name, email address, phone number, message, employment information, event or inquiry details, and other information you choose to provide.
1.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain information about your device and use of the Site, including:IP addressBrowser typeDevice informationOperating systemPages viewedReferring websiteApproximate location derived from technical informationCookies and similar technologiesWebsite analytics and usage informationInteractions with embedded maps, social media, videos, and other third-party content
2. HOW WE USE YOUR INFORMATION
We may use information we collect to:Operate, maintain, and improve the SiteRespond to questions, requests, and inquiriesProcess employment applicationsRespond to media, collaboration, partnership, or event inquiriesProvide confirmations, updates, and other transactional communicationsSend marketing or promotional communications when you have chosen to receive themAnalyze website traffic, engagement, and performanceImprove our digital experience and servicesProtect the security and integrity of the SiteDetect or prevent fraud, misuse, or other prohibited activityComply with applicable laws, regulations, and legal obligations
3. SHARING AND DISCLOSURE OF INFORMATION
We may disclose personal information in the following circumstances:Service Providers
We may work with third-party vendors that provide services such as website hosting, analytics, email marketing, forms, online ordering, gift cards, payments, recruiting, and other business or technology services.Casa Ramos Hospitality Group Concepts
Information may be shared among Casa Ramos Hospitality Group and its affiliated concepts, including 2M Smokehouse and Baked, when reasonably necessary to respond to your request or provide the service you requested.Legal and Safety Obligations
We may disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Casa Ramos Hospitality Group, our guests, employees, partners, or others.Business Transactions
Information may be transferred or disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, as permitted by law.Aggregated or De-identified Information
We may use or disclose information that has been aggregated or de-identified so that it cannot reasonably be linked to an identifiable individual.We do not knowingly sell personal information in exchange for monetary consideration.
4. COOKIES AND TRACKING TECHNOLOGIES
The Site may use cookies and similar technologies to help remember preferences, understand how visitors interact with the Site, improve functionality, and measure website performance.You may be able to manage or disable cookies through your browser settings or other privacy controls available to you. Disabling certain cookies may affect the functionality or performance of portions of the Site.
Do Not Track and Privacy Preference Signals
Some browsers and devices offer “Do Not Track” or similar privacy settings. Because there is not a single universally accepted standard for responding to all such signals, the Site may not respond to every Do Not Track request.Where required by applicable law, we will honor recognized privacy preference signals as required.
5. THIRD-PARTY SERVICES AND TRANSACTIONS
The Site may link to or integrate with third-party services used by Casa Ramos Hospitality Group, 2M Smokehouse, or Baked. These may include services for online ordering, reservations, gift cards, payments, employment applications, maps, email communications, social media, or other functionality.When you use a third-party service, information may be collected directly by that provider. Depending on the service, this may include your name, contact information, order or transaction details, payment information, or other information necessary to complete your request.Casa Ramos Hospitality Group does not directly store full payment card information submitted through independent third-party payment processors.Your use of third-party websites and services is also subject to the privacy policies and terms of those providers.
6. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information in our possession.However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or through the Site.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.When information is no longer reasonably necessary for these purposes, it may be deleted, anonymized, or otherwise disposed of in accordance with our practices and applicable law.
8. YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply to your personal information, you may have certain privacy rights. These may include the right to:Request access to certain personal information we maintain about youRequest correction of inaccurate personal informationRequest deletion of certain personal informationObtain a copy of certain personal informationOpt out of certain uses of personal information when applicableWithdraw consent where processing is based on consentUnsubscribe from marketing communicationsTexas residents may have additional rights under the Texas Data Privacy and Security Act and other applicable Texas privacy laws where those laws apply.You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in those communications.To submit a privacy-related request, please contact us using the information in Section 11 below. We may take reasonable steps to verify your identity before processing certain requests.If applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal using the same contact method.
9. CHILDREN’S PRIVACY
The Site is intended for a general audience and is not directed to children under the age of 13.We do not knowingly collect personal information from children under 13 through the Site. If we learn that personal information from a child under 13 has been collected in a manner not permitted by law, we will take reasonable steps to delete it.
10. THIRD-PARTY LINKS
The Site may contain links to websites and services operated by third parties, including restaurant websites, online ordering platforms, social media platforms, maps, gift card providers, media publications, and other external resources.We do not control and are not responsible for the content, security, terms, or privacy practices of third-party websites or services.We encourage you to review the applicable privacy policy before submitting personal information to any third-party service.
11. CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:
2M Smokehouse
2731 S. WW White Road
San Antonio, TX 78222
Phone: (210) 885-9352
Website:www.2msmokehousesatx.com
You may also contact us through the contact options available on our website.
12. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or Site functionality.When we make changes, we will update the Effective Date shown at the top of this page. We encourage you to review this Privacy Policy periodically for the most current information.